Frequently Asked Questions...
FAQ
TRAVEL & RESORT
Q: What’s the best way to get from the airport to the resort?
A: The easiest way is a quick taxi ride. We recommend Charley’s Taxi Service — call 808-233-3333 or visit charleystaxi.com. Flat rate of $38. Taxis can accommodate up to 4 people.
Q: Which airport should I fly into?
A: Fly into Honolulu International Airport (HNL) — it’s about 20 minutes from the resort.
Q: Is airfare included in my package?
A: Airfare isn’t included, but everything once you’re on-site is easy to access — most events happen right at the Hilton!
Q: Can I arrive early or stay longer?
A: Absolutely! Once you’ve booked, just email info@alohajazzfestival.com with your extra dates and we’ll extend your stay OR when making your deposit simply put the extra dates you’d like to stay in the the “additional notes” section and we’ll add it to your invoice.
TICKETS & PACKAGES
Q: Will I get a physical ticket?
A: Nope! Tickets are digital. When you arrive, you’ll get your Next Paradigm wristband, which gives you access to all festival events.
Q: Can I upgrade my seating later?
A: Yes — as long as seats are available, you can upgrade to Priority or VIP Seating after booking. Please visit the website and click on the Seating Chart Tab. All Packages come with Open Seating.
Q: Are deposits refundable?
A: All sales are final, but your ticket can be transferred if you can’t attend.
Q: Can I make payments?
A: Definitely! Flexible payment plans are available so you can pay over time.
FOOD & DINING
Q: Is food included in my package?
A: If you selected a food package, you’ll have a $500 dining credit per person to use during your stay. Remember — if you don’t use it, you lose it!
Q: Are there restaurants on site?
A: Over 18 restaurants are right at the Hilton, plus plenty of options within walking distance.
Q: Are there vegetarian or vegan options?
A: Absolutely — the resort’s restaurants cater to all dietary preferences.
SHOWS & EVENTS
Q: When are the shows?
A: Shows take place each evening between 6 and 7 PM in the Tapa I and II Ballrooms on the 2nd floor of the Tapa Tower.
Q: What’s the dress code?
A: Think Island Chic — classy, comfortable, and ready to dance!
Q: Can I plan other activities during the festival?
A: Of course! You’ll have plenty of free time for excursions, shopping, and sightseeing around Waikiki.
JAZZ CRUISE
Q: When is the Jazz Cruise?
A: The Jazz Cruise sails on Saturday evening, August 22, 2026, from 6:30 to 8:30 PM.
Q: Where does it depart from?
A: Transportation will be provided from the Hilton Hawaiian Village to the pier and back.
Q: What’s included on the cruise?
A: It’s all-inclusive — dinner, drinks, and live entertainment into the sunset.
Q: What do I need to board?
A: You must have your digital ticket and QR code ready to check in for boarding. IMPORTANT: You will NOT bet able to attend the cruise without your QR code.
JAZZ BRUNCH
Q: Where is the Jazz Brunch and when?
A: The Jazz Brunch takes place Sunday, August 23, 2026, in the Rainbow Suite at the Hilton Hawaiian Village.
Q: Do I need a reservation time?
A: Yes — you’ll be assigned a time slot. You may only attend brunch during your assigned session, as space is limited. Brunch will be assigned by wristband color.
Q: What’s included?
A: A full buffet brunch, and of course, live jazz to set the perfect mood!
FUN & EXTRAS
Q: What’s the Island Excursion like?
A: It’s a scenic adventure exploring Hawaii’s natural beauty — beaches, local sights, and culture. A guest favorite!
Q: Tell me more about the Opening Night Dinner.
A: “The Perfect Prelude” takes place Thursday, August 20, 2026, from 5:00 to 6:30 PM in the Honolulu Suite, Tapa Tower — a gourmet buffet and live jazz to kick off the festival in style.
Q: Are there after-parties or pool events?
A: Yes! Expect pop-up parties, jam sessions, and special late-night vibes throughout the weekend.
💬 GENERAL INFO
Q: Where do I check in when I arrive?
A: Head to the Aloha Jazz Festival Registration Desk in the main lobby, clearly marked when you arrive or there will also be Aloha Jazz Festival staff in the lobby to direct you to the Village Green where our registration party will be taking place fro 11am-3pm.
Q: What if I lose my wristband?
A: Visit the registration desk for assistance and replacement.
Q: Is help available during the festival?
A: Always! Our staff and volunteers are on site all weekend, or text 240-972-5394